Our concern is 100% customer satisfaction. Returns are accepted within 30 days of product ship date if product is unused in original package. Refund will include full purchase price excluding shipping and handling charges. In the event you receive an incorrect item please contact us immediately for instructions for returning the incorrect item. Address for Returns: Roling Reels, Rods and More 9210 Orme Road Jacksonville, FL 32220 info@rolingreelrodsandmore.com ph: 904-693-9672